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Payment – Shipment – Returns Policies

Payment methods

Orders can be paid for in the following ways:

  1. Pay on delivery

Cash on delivery the amount of the value of your order when the product is delivered to the place you have chosen.

The cash on delivery fee is shown in the table below.

Greece
5€
Cyprus
6,2€
Bulgaria
2€
Roumania
2€

  1. Payment by credit & debit card.

    In order to complete your purchase by paying by credit card, you are directed to VivaWallet’s secure website, where you enter your credit card details. Your credit card information is not sent back to the store. Finally, your transaction and personal information are secured by VivaWallet

    Payment by deposit to a Bank Account.

    You can make the deposit to a bank account

    VivaWallet: IBAN: GR8070100000000529067089236

    Beneficiary: AURORA ΜΟΝΟΠΡΟΣΩΠΗ ΙΔΙΩΤΙΚΗ ΚΕΦΑΛΑΙΟΥΧΙΚΗ ΕΤΑΙΡΙΑ

The amount charged to the aurorathestore.gr account should correspond to the exact price of your order. Any bank charges should be covered by the customer.

In the reason for deposit/transfer, fill in your order number. Once you have completed the deposit/transfer, you should send us the proof of your transaction to the email address info@aurorathestore.gr.

Your order will be processed once your payment is confirmed.
This can take up to 2 business days, depending on the bank’s process.

Shipping charges

Shipments are made via General Post, the shipping charge is shown in the next table.

If the purchase value exceeds €150.00 then shipping is FREE.

Kalamata
€5.00 for the first 2 kilos and €0.90 for each extra kilo
Land destinations
€5.00 for the first 2 kilos and €1.00 for each extra kilo
Island destinations
€5.00 for the first 2 kilos and €1.20 for each extra kilo
Hard-to-reach areas
€8.10 for the first 2 kilos and €1.70 for each extra kilo
Cyprus
€19.00 for the first 2 kilos and €5.60 for each extra kilo
Bulgaria
€8.70 for the first 2 kilos and €1.90 for each extra kilo
Romania
€10.00 for the first 2 kilos and €1.90 for each extra kilo

Order Processing Time:

Delivery time is estimated at 1-5 working days from the date of departure of the customer’s order.

Returns Policy

You have the right to return the product you received within seven (7) calendar days, at no cost whatsoever, and to request that it be replaced with another size or another product.

The basic condition for the return of the product is that it is in its original condition, in its original packaging and that no damage has occurred to it. Products sent without outer packaging that protects the official product box and the product itself will not be accepted by our company and will be returned to the customer.

Also, the retail receipt or purchase invoice must be present.

Changes are always made based on current prices.

During the sale period No refunds are given. Only be replaced with the same product or another one.

In case you choose to have a new product sent to you for replacement, you can contact our experienced team to place a new order.

You return the product by Generic Post at our expense and once we receive your parcel, your exchange is sent for FREE. In case you want to make a 2nd change, there is a charge of €7.00.

Visit one of the General Post offices in your area or call the nearest office to come pick up the package from your place.

Product Warranties

All aurorathestore.gr products are 100% AUTHENTIC. We work exclusively with the official representatives of each house and company as all our products come with an authenticity card.

Their packaging is the original, original packaging of manufacturer companies.

Therefore, we guarantee the authenticity of every product you buy from our e-shop.

Return and exchange policy

You have the right to return the product you received within seven (7) working days, at no cost whatsoever, and to request that it be replaced with another size or another product.

The basic condition for the return of the product is that it is in its original condition, in its original packaging and that no damage has occurred to it. Products sent without outer packaging that protects the official product box and the product itself will not be accepted by our company and will be returned to the customer.

Also, the retail receipt or purchase invoice must be present.

Changes are always made based on current prices.

During the sale period No refunds are given. Only be replaced with the same product or another one.

In case you choose to have a new product sent to you for replacement, you can contact our experienced team to place a new order.

You return the product by Generic Post at our expense and once we receive your parcel, your exchange is sent for FREE. In case you want to make a 2nd change there is a charge of €xxxx.

Visit one of the General Post offices in your area or call the nearest office to come pick up the package from your place.

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